FAQQuestions and Answers

 

Positive Safety Design


Ninebot Safety

  • What are the models of Ninebot currently? +

    The upcoming models of Ninebot include E series (elite-based) and T series (technology-based). The model E can meet the requirements of users of most weights. The model T is more powerful, can burst out two times of the power instantly, which could be comprehended by drawing an analogy with the turbocharged engine in automobiles. It is more suitable for heavier customers who have higher requirements on the driveability. The future model C (comfortable-based) will fit the customers pursuing more on cost performance.

  • How to assemble Ninebot? +

    For the assembling procedures of Ninebot, please strictly refer to the Instruction Manual and install the part of new car. Please click here to download the electronic edition of the Instruction Manual.
  • How does Ninebot provide maintenance service? +

    We provide a maintenance card with the car, there noted detailed maintenance terms and the contact information of maintenance and service of your new car. There’s the maintenance effective date and the contact information of the vendor signed by your vendor on each maintenance card, the items as above could be referred if the maintenance service is needed.
  • What’s the difference between Ninebot and the imported brand Segway. +

    Ninebot is a brand independently developed and manufactured in China, a completely independent intellectual property right and own technology. Compared with imported brands, it has great advantage on price, but its quality and service can be completely comparable with imported brands.
  • What’s the difference between Ninebot and electric bicycle? +

    Ninebot is a tremendously popular technological and fashionable tool for riding instead of walk in the world, driving which can give you the feeling of cool and flexible. Ninebot can do in-site 360°rotation, can shuttle and turn in a very small space.
  • What’s the speed of Ninebot per hour? +

    The max speed per hour of the model C of Ninebot could reach 18km/h, the model E could reach 20km/h, and the model T could reach 22km/h.
  • How to charge Ninebot? +

    You can use the charging adapter attached to Ninebot products and plug in the 100 ~ 240 V AC (electric supply) to charge Ninebot.
  • How long will it take to be fully charged? +

    For the model C and E with standard batteries and chargers, it will take about 4~5 hours to be fully charged. For the model T with high capacity battery and quick charger, it will take 3~4 hours.
  • How many kilometers could the fully charged Ninebot run? +

    The fully charged model C and E of Ninebot with standard capacity battery packs can run about 20~25 kilometers. The fully charged model D with high capacity battery pack can run about 30~40 kilometers.
  • Is there any requirements of the driver’s height for driving Ninebot? +

    To drive Ninebot the driver’s height should be no less than 1.40m and no more than 2.1m. The taller or shorter may affect the security. The standard equipped operation bar of Ninebot fits drives of the height 1.6~1.9m. If your height is lower than 1.6m or higher than 1.9m, we suggest you choose our small-sized or big-sized operation bars (users can choose the operation bar and it should be bought individually).
  • How about the security to drive Ninebot? +

    Seen from the design, processing and actual performance, Ninebot products are safe enough for daily driving. But there may be some security risks if use it exceeding the design requirements. Please drive strictly following the content in the chapter of safe driving guide in the Instruction Manual and wear safety gear to protect the safety of you and others to the maximum extent in this way.
  • What are the precautions of driving Ninebot? +

    (1) Get to know and comply with local laws and regulations
    (2) Put on the safety gear before driving, including helmet, knee pads, palm pads, and elbow pads.
    (3) Check whether it is charged to avoid long-distance running when the electric quantity is less than 60%.
    (4) Check the basic condition of Ninebot, including whether any exposed parts are loose, lost, or damaged, whether it sounds or the alarm sounds when driving.
    (5) Keep yourself in a good state before driving, please don’t drive after drink.
    (6) Please don’t drive in the places where are not suitable for driving, such as deep holes, cracks, slopes of more than 20 degrees, poundings with the depth of more than 3cm, etc.
    (7) Pregnant women, patients with heart diseases, personnel with limited capacity are forbidden to drive, it is forbidden for two people or more to drive one at the same time, and children under the age of 14 should drive Ninebot accompanied by guardians.
  • What conditions are required for agents to join? +

    For the question about agents to join, please consult online, via phone or use our enquiry form.
  • Is the color of vehicles could be customized? +

    Currently Ninebot only provides one type of standard matched colors: matte silver+ porcelain white+ semi-translucent blue. If you want to change the color, please choose and buy the color suite individually. If customized coating and configuration in large volumes are needed, please consult with the sales personnel of Ninebot.
  • What are the configurations for options? +

    In the future our configurations for options include external charger, standby battery, vehicle headlamps, fenders, car ladder, side luggage racks and trunks, and all kinds of tires and gears.
  • How to clean the vehicle? +

    We firstly recommend you to use high pressure air (the air pump blows) to clean Ninebot, you can also use fresh water to spray-wash the surface of Ninebot. (Note: don’t use the high pressure water torch in the carwash to spray-wash; it may cause malfunctions in Ninebot.) If the plastic surface of Ninebot is scratched, you can directly use the fine sand paper to polish and make it be bright as new.
  • How long can people be skilled in driving after buying Ninebot? +

    Common people generally need 1~3 minutes to master driving Ninebot, perhaps need several days to be skilled in driving. The disk of Product Manual and Instructions are provided with the car, please read the Product Manual carefully before operating it with the guidance of the disk and accompanied by others. If you rent Ninebot in scenic spots, please read the Safety Notice and accept the guidance of the coach on scene. We believe you can master and be skilled in driving Ninebot soon.
  • Should the Ninebot I bought be licensed? +

    Ninebot, according to the laws and regulations of China, is managed as non-motor vehicle. So it needn’t to be licensed, but it is forbidden to drive Ninebot into motorway and the highway.
  • What’s the core technology of Ninebot? +

    Our main core technologies are: dynamic balance technology, natural attitude control technology, dual-redundancy hot backup security technology. Around those core technologies, we have a number of patents and software copyrights.
  • Can Ninebot run on the motorway? +

    No, it can’t, it can only run on the non-motorized vehicle lane.
  • Why are there some Segways cost thousands yuan on the market? +

    Different core technologies and safety performances lead to different prices meanwhile bring huge differences in product performance, driving experience, and security. Please have a trial in driving and feeling all the products and compare by yourself for the most meaningful reference.
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